How to Choose the Right Air Conditioner Repair Company

Gagne HVAC technician replacing air handler in central AC unit.

When your air conditioning system starts running into problems, it can lose energy efficiency or stop working altogether. This is when you need a service company that’s up to the task of repairing the air conditioner. However, there’s more to this than just being able to troubleshoot and fix your system. If your technician isn’t properly licensed or doesn’t offer transparent pricing, then there are many things that can go wrong. Before you make a decision, understand what to look for in an AC repair company.

Finding the Right AC Repair Company

The most basic requirement is that they’re capable of repairing the air conditioner model that you use. While most HVAC technicians can repair central AC as well as other heating and air conditioning systems, you need to verify this first. Next, start looking for qualifications, availability, and testimonials.

Licensing and Insurance

Many illegitimate HVAC technicians operate without proper licensing, bonding, and insurance. They might offer lower rates than a qualified technician, but you get what you pay for. You have little recourse if they don’t deliver, and any mistakes they make can void your warranty. Repairing the air conditioner might seem expensive, but it’s much more affordable than outright replacing a unit. Make sure you protect yourself by working with a professional.

Warranties and Guarantees

An HVAC company should stand behind its work, and this usually entails a 100% satisfaction guarantee. If the problems with your air conditioning persist or returns in the near future, a satisfaction guarantee entitles you to further assistance. No AC repair company wants to work without payment and offering a guarantee shows that they trust themselves when it comes to repairing the air conditioner the first time.

24-Hour Availability

In Georgia, going without AC at the height of summer can genuinely be an emergency. Harsh weather conditions can subject you and your family to severe, prolonged discomfort without your air conditioning. Therefore, it’s equally as important that HVAC replacements and repairs in Roswell, GA, and the surrounding areas are completed as quickly as possible. 


The last step to take while scoping out possible candidates for repairing the air conditioner is to look for testimonials. Ideally, the AC repair company should have a website that makes it easy to find what people are saying about them. Be sure to keep your eyes out for laurels from the Better Business Bureau and consumer advocacy organizations as well.

Responsive, Convenient Communication

After you’ve found a few HVAC companies that have all of the above qualities, you should contact them. You’re seeking to narrow your options down to the best one by finding a company that’s responsive, helpful, and communicative. A professional manner and strong communication skills are important qualities in anyone you’re inviting into your home.

Detailed Written Estimates

Finally, an AC repair company should offer transparent pricing surrounding their air conditioning services. If a company is quick to offer you a quote, that’s a good sign. But the gold standard among HVAC businesses is following up that quote with a detailed written estimate that breaks down the costs that contribute to that quote.

Gagne Heating & Air Conditioning is one of Georgia’s best companies for air conditioner repair and replacement. We’re the best choice for installing a ductless air conditioner in Atlanta or repairing your traditional AC unit. When you need air conditioner services, reach out to our team of trusted local experts.